Contact support

  • Email: [email protected]
  • Response target: 2 business days for standard support
  • Urgent safety: include "Urgent moderation" in the email subject

Include the device type, app version, church name, and a short description of the problem. Do not send passwords or secret tokens.

Register a church

To register a church in the app, create an account, search for your church, and choose the create church flow if it is not listed.

For setup help, email [email protected] with church name, city, primary admin name, and whether you need small group or ministry setup guidance.

Report content or abuse

Report content that is unlawful, harassing, hateful, threatening, exploitative, spam, privacy-invasive, or otherwise objectionable.

  • Send the church name, conversation or feature, date, and a short description.
  • Attach screenshots only if they do not expose unnecessary private data.
  • Use available in-app controls to block abusive users when possible.

Moderation requests are reviewed for safety, church context, and Terms of Service compliance.

Account deletion

Signed-in users can initiate account deletion from the Gagyo app in Settings. This flow is designed to delete the account and associated personal data that Gagyo is not legally required to keep.

If you cannot access the app, email [email protected] from the email address connected to the account and request account deletion help.

Terms and community rules

The Terms of Service explain acceptable use, user-generated content, objectionable content, reporting, account deletion, and church administrator responsibilities.